Who This Policy Applies To: This Privacy Policy applies to every member who uses the 9888ok website, mobile app, or any of our services. Continued use of the platform constitutes acceptance of this policy.
01
Purpose & Scope
9888ok believes you should have full control over your personal data. This privacy policy clearly outlines what information is collected, why it is collected, how it is used, and under what circumstances it may be shared with third parties.
This document is written in Bengali because we want every member — especially our users in Bangladesh — to understand exactly what happens with their data, in their own language. Privacy is not just a legal obligation; it is a core value at 9888ok.
1.1
This policy applies to all 9888ok services — including the website, Android app, and customer support channels.
1.2
9888ok may update this policy at any time. Members will be notified of any significant changes.
1.3
Continued use of the platform after an update is taken as acceptance of the revised policy.
02
What Information We Collect
9888ok only collects the data that is genuinely needed to run the platform smoothly and keep members safe. No unnecessary information is ever requested.
2.1
Registration Information: Full name, mobile number, email address, and date of birth. These are required for account creation and identity verification.
2.2
KYC Documents: A copy of your National ID (NID) or passport. Required for large withdrawals or when identity verification is needed.
2.3
Payment Information: bKash, Nagad, or Rocket number and transaction records. Full bank or card numbers are never stored.
2.4
Usage Data: Login time, IP address, device information, and records of betting and gaming activity.
2.5
Contact Information: Records of messages and complaints submitted via support chat or email.
| Data Type |
Why We Collect It |
Mandatory |
| Mobile Number |
Account Verification & OTP |
Yes |
| Date of Birth |
Age Verification (18+) |
Yes |
| NID / Passport |
KYC Verification |
Conditional |
| BKash/Nagad Number |
Payment Processing |
Yes |
| IP Address |
Security Monitoring |
Automatic |
03
How Your Data Is Used
Collected data is used only for specific, defined purposes. 9888ok does not use your information for anything beyond those purposes.
3.1
Creating, managing, and verifying accounts, and confirming member identity.
3.2
Processing deposits, withdrawals, and other financial transactions.
3.3
Providing customer support services and resolving complaints.
3.4
Ensuring platform security, detecting fraud, and preventing suspicious activity.
3.5
Bonus and promotional offers are sent based solely on member preferences. You can turn off notifications at any time.
3.6
Analyzing usage patterns to improve the platform — strictly in the form of fully anonymized statistics.
3.7
Enforcing responsible gaming policies and supporting members who may be at risk of problem gambling.
04
Who Your Data May Be Shared With
9888ok does not sell your personal data to any third party. Data may be shared in limited circumstances, as clearly outlined below.
4.1
Payment Providers: Information required to process payments via bKash, Nagad, or Rocket is shared with the respective service provider.
4.2
Game Provider: Game providers such as Evolution Gaming and Pragmatic Play receive only the minimum data necessary during gameplay — solely for the purpose of running the game.
4.3
Law Enforcement: Data may be disclosed where required by a legal order or government directive.
4.4
Fraud Investigation: Information may be disclosed to relevant authorities in connection with financial fraud or money laundering investigations.
4.5
Your data will never be shared with third parties for any reason beyond those stated above — that is 9888ok's commitment.
Important: 9888ok never sells your information to advertisers or data brokers. Not because of a policy — because it's who we are.
05
Data Protection Methods
9888ok uses multiple layers of security to protect your data — not just on paper, but actively enforced through technology.
5.1
SSL/TLS Encryption: All communication between your browser and 9888ok's servers is encrypted. Third parties cannot read this data.
5.2
Secure Data Center: Data is stored on high-security servers with both physical and digital protection in place.
5.3
Access Controls: Only authorized personnel within our team are permitted to access member information, and only to the extent necessary.
5.4
Security Audits: Regular external security audits and vulnerability assessments are conducted.
5.5
Password Hashing: Your password is never stored in plain text — it is kept as an encrypted hash, meaning even our staff cannot view it.
5.6
In the event of a security incident, affected members will be notified as quickly as possible and appropriate action will be taken.
06
Cookie Usage Policy
9888ok uses cookies on its website and app. Cookies are small files stored in your browser or device that help deliver a smoother experience.
6.1
Essential Cookies: Required to maintain login sessions and ensure platform security. The platform cannot function properly without these.
6.2
Preference Cookies: To remember your language, theme, and other personal preferences.
6.3
Analytics Cookies: To understand which pages are most visited and where issues may occur. This data is fully anonymized.
6.4
Cookies can be disabled in your browser settings, though doing so may cause some platform features to not work properly.
6.5
9888ok does not use any third-party advertising cookies — you are not tracked across other websites.
07
How Long Your Data Is Retained
9888ok does not retain data longer than necessary. Retention periods are outlined below.
7.1
Data for active accounts is retained for as long as the account remains active.
7.2
Even after an account is closed, certain data — such as financial records — may be retained for up to 5 years as required by law.
7.3
KYC documents are retained for up to 3 years after account closure, after which they are securely deleted.
7.4
Chat and support messages are generally retained for up to 1 year to assist with issue resolution.
7.5
After a defined retention period, data is automatically deleted or anonymised.
08
Your Data Rights
As a 9888ok member, you have important rights over your personal data. To exercise any of these rights, reach out to us via live chat or email.
Right to Access
You may request to know what personal information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Deletion Request
You may request account closure and deletion of your data — unless we are required to retain it by law.
Processing Objection
You may object to the use of your data for specific purposes.
Data Portability
You can request a download of your personal data at any time.
Marketing Opt-Out
You can opt out of promotional notifications at any time.
09
Protection of Minors' Data
9888ok is strictly for users aged 18 and above. We do not collect or process data from minors.
9.1
Date of birth is verified at registration. Users under 18 cannot create an account.
9.2
If a minor's data is collected by mistake, it will be deleted as soon as it is identified.
9.3
If you suspect a minor is using the platform, contact support immediately — the account will be closed without delay.
10
International Data Transfers
10.1
In certain cases (such as transactions with game providers), your data may be processed on servers outside Bangladesh.
10.2
Where such transfers occur, we ensure that the destination server maintains the same standard of security.
10.3
Only the minimum necessary data is shared during international transfers.
11
What We Do in the Event of a Data Breach
11.1
In the event of a security breach that puts members' data at risk, 9888ok will launch an immediate investigation.
11.2
Affected members will be notified as quickly as possible — via email or in-app notification.
11.3
Members will be advised to take necessary steps to secure their accounts, such as changing their password or enabling 2FA.