Some details on 9888ok cannot be changed directly for security reasons — this is part of how your account is protected.
Changing Your Display Name or Address: After logging in, click the profile icon at the top and go to "Edit Profile." You can update your email address or city/address on your own.
Change registered mobile number: Your mobile number is the primary identifier on your account, so it cannot be changed on your own. Please contact support via live chat. You may be asked to provide your NID or other documents for identity verification. Once verified, the number will be updated within 24 to 48 hours.
Registered Name Change: Changing the name on file after KYC verification is restricted. If you have a valid reason — such as marriage or a legal name change — you can submit supporting documents to support and request an update. Simple typo corrections are generally straightforward to fix.
Don't worry if you've forgotten your password — On the login page Just click the "Forgot Password?" link to start the reset process.
Here's how the steps work:
- Enter your registered mobile number.
- A 6-digit OTP will be sent to that number — it typically arrives within 30 seconds.
- Verify your identity with an OTP.
- Set a new password — it must be at least 8 characters long and include at least one uppercase letter and one number.
If your mobile number has changed, you won't be able to receive the OTP. In that case, contact Live Chat and verify your identity with your NID — the support team will manually assist with account recovery.
Tip: Once you've reset your password, enable 2FA from your settings right away — that way you won't run into this issue again.
KYC (Know Your Customer) is the identity verification process. On 9888ok, KYC is not required for smaller withdrawals, but it becomes mandatory before withdrawing larger amounts. Once verified, you won't need to go through the process again.
What you'll need:
- National ID Card (NID) or Passport — clear photos of both front and back
- Selfie — A photo of you holding your NID (ensure all text is clearly visible)
- Proof of Payment Method (Optional, may occasionally be requested) — such as a screenshot of your bKash statement
Deposit methods: Log in and go to Profile Settings or the "Verify Account" section. Upload your documents. Verification is typically completed within 24 to 72 hours, and a confirmation is sent via email or SMS.
Please Note: Make sure the photo is clear, nothing is cropped out, and all numbers are legible — this helps speed up the verification process.
9888ok operates under a license issued by an international online gaming regulatory authority. You can find the license details in the footer at the bottom of the site.
Key security features:
- SSL/TLS Encryption: Your login credentials and payment details are fully encrypted — no third party can access them.
- Segregated Funds: Member funds are held in accounts that are completely separate from the company's operational funds.
- Random Number Generator (RNG): All game outcomes are regularly audited by independent third parties.
- 24/7 Monitoring: An automated system is active to detect unusual transactions or login attempts.
Thousands of members across Bangladesh regularly deposit and withdraw at 9888ok. That said, before betting on any online platform, set a clear budget for yourself and Responsible Gaming Read the page.
9888ok offers several security tools that you can enable directly from your account settings. Using them is a smart move.
Available Tools:
- Deposit Limit: Set your own daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
- Session Time Limit: Set a limit on how long you stay active in a single session — you'll receive a warning when the time is up.
- Cooldown Period: Take a break for 1, 3, 7, or 30 days. You won't be able to log in to your account during this period.
- Self-Exclusion: You can suspend your account for as little as 3 months or close it permanently. To activate either option, let us know via live chat.
- Promo Opt-Out: To stop receiving bonus or promotional messages, go to your settings.
For detailed instructions on using these tools, Responsible Play Visit the page.
9888ok does not charge any processing fee on withdrawals. However, bKash or Nagad's own cashout charges may apply, as set by those mobile banking providers.
Withdrawal Limits (General Rules):
- Minimum Withdrawal: ৳300 (bKash/Nagad/Rocket)
- Maximum Single Withdrawal: Varies by account tier (VIP Level) — standard members can request up to ৳50,000 per transaction.
- Daily Withdrawal Limit: Varies by tier; VIP members have higher limits.
- Processing Time: Typically 15 to 30 minutes; up to 60 minutes during peak hours.
Without completed KYC verification, large withdrawals may be held up. Getting your KYC done in advance saves you the hassle later.
USDT (TRC20) withdrawals require a minimum equivalent of $5, and network fees apply. Processing takes 30 to 60 minutes.
To view all current bonus and promotion offers at 9888ok, log in and go to the "Promotions" section from the menu or dashboard. You'll find a full list of all active and upcoming offers there.
How often it updates:
- Daily Bonus: New offers drop every day — log in each morning to check what's available.
- Weekly Cashback: Every Monday, a portion of the previous week's net losses is returned to you as cashback.
- Special Event Bonus: Special offers are available during major cricket and football tournaments.
- Welcome Bonus: New members only — claim it from the Promotions section after your first deposit.
Each bonus has its own expiry date and wagering requirements — read the terms before using one. Once a bonus expires, it is automatically removed. If you have the app installed, you'll receive new offers directly via push notification — Download the App now.